Terms of service

Welcome to VIOMA Candles. By placing an order through our website (viomacandles.com), you agree to the following terms and conditions. Please read them carefully before making a purchase.

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1. General

These Terms of Service govern your use of our website and your purchase of products from VIOMA Candles. By accessing the site or purchasing from us, you agree to comply with these terms.

We reserve the right to update or modify these terms at any time. Changes will be posted on this page.

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2. Products and Orders

All products are handmade in small batches. Variations in color, texture, or appearance are normal and do not indicate defects.

We reserve the right to decline or cancel orders at our discretion, including orders that appear fraudulent or violate our policies.

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3. Pricing and Payment

Prices are listed in USD. We reserve the right to change pricing at any time without notice.

Payments are processed securely through Shopify Payments. Your billing information must be accurate and authorized.

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4. Shipping

Orders are processed within 1–3 business days. Delivery times vary based on carrier and destination.

Once an order is shipped, responsibility for delivery lies with the carrier. VIOMA Candles is not responsible for delays caused by the carrier or for incorrect addresses provided at checkout.

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5. Returns & Refunds

All sales are final.
Due to the nature of our handmade products, we do not accept returns, exchanges, or refunds for any reason.

If your order arrives damaged, please email info@viomacandles.com within 48 hours of delivery with photos of the damaged item and packaging. We will assist you based on the situation.

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6. Intellectual Property

All content on this website—including images, text, designs, and product names—is the property of VIOMA Candles. Unauthorized use is prohibited.

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7. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

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8. Prohibited Uses

You may not use our site or products for unlawful, fraudulent, or harmful activities. Any abuse of the site may result in termination of service.

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9. Limitation of Liability

VIOMA Candles is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount you paid for the product.

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10. Contact

For any questions about these Terms, please contact us at:
info@viomacandles.com